Welcome to MiniMates Shop! We are dedicated to providing the best products and services for your small pets. Below, you’ll find answers to some of the most common questions we receive. If you have any additional questions, please don’t hesitate to contact us at [email protected].
Product Questions
What types of products do you offer?
We specialize in apparel and bedding for small pets. Our product range includes a variety of bedding options and litter products designed to keep your pets comfortable and happy.
Are your products safe for all small pets?
Yes, all our products are designed with the safety and comfort of small pets in mind. We use high-quality materials that are safe and durable.
Shipping and Delivery
What are your shipping options?
We offer two main shipping options:
- Standard Shipping: Delivered via DHL or FedEx, typically taking 10-15 business days after dispatch. The shipping fee is $12.95.
- Free Shipping: Available for orders over $50, delivered via EMS, typically taking 15-25 business days after dispatch.
Do you ship internationally?
Yes, we offer worldwide shipping, except for some remote areas in Asia and other regions. We aim to make our products accessible to pet owners globally.
How long does it take to process my order?
Orders are typically processed within 1-2 business days. Once processed, your items will be packed and dispatched as quickly as possible.
Returns and Refunds
What is your return policy?
If you are not satisfied with your purchase, you can return it within 15 days of receiving it. Please ensure that the items are in their original condition and packaging. For more details, visit our Returns & Refunds page.
How do I initiate a return?
To initiate a return, please contact our customer support team at [email protected] with your order details. We will guide you through the return process.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Yes, we use secure payment gateways to ensure that your payment information is protected.
Account and Support
How do I create an account?
You can create an account during the checkout process or by visiting our registration page.
How can I contact customer support?
You can reach our customer support team at [email protected]. We are here to assist you with any questions or concerns.
Thank you for choosing MiniMates Shop. We are committed to providing you and your small pets with the best products and services. Happy shopping!