At MiniMates Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process. Please read the following information carefully to understand our policies and procedures.

Return & Exchange Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
  2. Wait for Approval: Our customer service team will review your request and provide you with a Return Authorization Number (RAN) and further instructions.
  3. Package the Item: Securely package the item(s) in their original packaging, including all tags and accessories. Include the RAN on the outside of the package.
  4. Ship the Item: Send the package to the address provided in the return instructions. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
  5. Receive Refund or Exchange: Once we receive and inspect the returned item(s), we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped to you as soon as possible.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #123456

Body:

Dear MiniMates Shop Team,

I would like to request a return/exchange for my recent order (#123456). Below are the details:

  • Item(s) to Return/Exchange: [List the item(s) and quantity]
  • Reason for Return/Exchange: [Provide a brief explanation]

Please provide me with a Return Authorization Number and further instructions.

Thank you,

[Your Full Name] [Your Email Address]

Refund Processing

Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Non-Returnable Items

Based on our website menu and content, the following items are non-returnable due to hygiene and safety reasons:

  • Bedding & Litter: Due to the nature of these products, we cannot accept returns or exchanges for bedding and litter items once they have been opened or used.

Contact Us

If you have any questions or need further assistance with your return or exchange, please don’t hesitate to contact us at [email protected].

Thank you for shopping with MiniMates Shop!