Shipping Information
At MiniMates Shop, we strive to provide you with the best shopping experience. Here’s everything you need to know about our shipping and returns policies.
Order Processing Time
Orders are typically processed within 1-2 business days. Once your order is processed, it will be shipped according to the shipping method you selected during checkout.
Shipping Methods
- Standard Shipping: We use DHL or FedEx for standard shipping. The delivery time is 10-15 business days after shipment. The shipping fee is $12.95.
- Free Shipping: For orders over $50, we offer free shipping via EMS. The delivery time is 15-25 business days after shipment.
Shipping Regions
We ship globally, excluding certain remote areas and Asia. Please check our website for more details on shipping restrictions.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process.
Return & Exchange Process
- Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
- Wait for Approval: Our customer service team will review your request and provide you with a Return Authorization Number (RAN) and further instructions.
- Package the Item: Securely package the item(s) in their original packaging, including all tags and accessories. Include the RAN on the outside of the package.
- Ship the Item: Send the package to the address provided in the return instructions. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
- Receive Refund or Exchange: Once we receive and inspect the returned item(s), we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped to you as soon as possible.
Refund Processing
Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Non-Returnable Items
Due to hygiene and safety reasons, the following items are non-returnable:
- Bedding & Litter: We cannot accept returns or exchanges for bedding and litter items once they have been opened or used.
Contact Us
If you have any questions or need further assistance with your return or exchange, please don’t hesitate to contact us at [email protected].
Thank you for shopping with MiniMates Shop!