1. User Obligations and Responsibilities
By using our website, you agree to:
- Provide accurate and complete information during the registration and checkout process.
- Use the website only for lawful purposes and in accordance with these terms.
- Not engage in any activity that could harm the website or its users.
- Comply with all applicable laws and regulations.
2. Product and Service Description
MiniMates Shop specializes in apparel and bedding products for pets. Our products are designed with quality and comfort in mind. We strive to provide accurate descriptions and images of our products, but please note that colors and sizes may vary slightly due to screen settings and manufacturing processes.
3. Order and Payment Terms
When you place an order on our website, you agree to the following:
- Orders are processed within 1-2 business days.
- We accept payments via Visa, MasterCard, JCB, and PayPal.
- Shipping fees and delivery times vary based on the selected shipping method:
- Standard Shipping: $12.95, delivered within 10-15 business days via DHL or FedEx.
- Free Shipping: Available for orders over $50, delivered within 15-25 business days via EMS.
- We ship globally, excluding certain remote areas and Asia. Please check our website for specific shipping restrictions.
4. Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange it within 15 days of receiving your order. Please note the following:
- Contact us at [email protected] to initiate a return or exchange.
- Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
- Once approved, you will receive a Return Authorization Number (RAN) and further instructions.
- Securely package the item(s) in their original packaging, including all tags and accessories, and include the RAN on the outside of the package.
- Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
- Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item(s).
- Due to hygiene and safety reasons, bedding and litter items cannot be returned or exchanged once opened or used.
5. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of MiniMates Shop and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from this website without our prior written consent.
6. Limitation of Liability
MiniMates Shop is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the maximum extent permitted by law.
7. Contact Information
If you have any questions or need further assistance, please contact us at:
MiniMates Shop
1968 Illinois Avenue, Portland, US 97205
Email: [email protected]